Return Policy
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Returns policy
Note: we do not allow refunds on the shipping cost for any of our promotional FREE giveaways. Any of these sales are considered final.
Our returns policy lasts 30 days. If 30 days have gone by since the delivery date listed on your order's tracking ID, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require that you mail your item(s) back to the return address listed on your package when it arrives.
Please contact our customer service team via the Contact Us page when you ship your package back so we can notify our fulfillment team to expect the delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
It may take some time before your refund is officially posted due to the processing time required by most credit card issuers.
If it has been more than a week and you still have not received a refund, please inform us through the Contact Us page.
Exchanges (if applicable)
We only replace items if they are defective or damaged and are in unused condition. If you need to exchange your product for the same item, send us an email through the Contact Us page and we will address issues on a case by case basis.
Return shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.